Privacy Policy

At XENTHOS we respect your privacy. This policy describes how we collect, use and protect your personal data, in compliance with Colombian Law 1581 of 2012 and Decree 1377 of 2013.

1. Data controller

XENTHOS is responsible for the processing of your personal data. Address: Calle 163B #48-80 Of. 301, Edificio Britalia Empresarial, Bogotá, Colombia. Data contact:privacidad@xenthos.co.

2. Data we collect and why

We only collect the data needed to assist you:

• Contact data (name, email, phone, city): to respond to your requests, provide product information and follow up commercially.
• Profile data (sex, age): optionally, to recommend products suited to your wellness stage.
• Browsing data (analytics cookies): to improve the site in an aggregate and anonymous way.

3. Legal basis for processing

We process your data based on your prior, express and informed consent, given when you complete our forms or accept this policy. We may also process it when necessary to comply with a legal or contractual obligation.

4. Sharing data with third parties

We do not sell your data. We only share it with providers that help us operate (for example, messaging services, web analytics or payment gateways), who are required to protect it and use it only for the agreed purposes.

5. ARCO rights

As the data owner, you have the right to:

• Access: know what data we hold about you and how we use it.
• Rectification: correct inaccurate or incomplete data.
• Cancellation: request that we delete your data when no longer needed.
• Opposition: object to the processing of your data for specific purposes.

6. How to exercise your ARCO rights

You can exercise these rights through ourARCO Rights form or by writing toprivacidad@xenthos.co. We will respond to your request within a maximum of 10 business days.

7. Data retention

We keep your data only for as long as necessary to fulfill the described purposes and applicable legal obligations. When it is no longer needed, we delete it securely.

8. Security

We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration.

9. Changes to this policy

We may update this policy to reflect legal or service changes. We will publish the current version on this page with its last-updated date.

10. Contact

For any query about the processing of your data, write to us atprivacidad@xenthos.co.